Private Label Hotel Call Center Services

Always the ‘Right Answer’ for Your Hotel’s Voice Reservations Needs

At GENARES, we provide a professionally managed and staffed hotel reservations Call Center capable of responding to the changing needs of our client hotels. Our Grapevine, Texas call center is versatile, flexible and able to process calls with very little wait time.

Getting Everyone on the Same Sales Page

At GENARES, we have created our own state of the art hotel central reservations technology and software, that seamlessly integrates with our GDS, Internet and Hotel Booking Engine applications. A single web-based data point-of-entry makes it easy for you to manage all of your reservation sales channels. Call center agents work with the same hotel information and rate database, providing a consistent and more easily manageable sales message.

Call Center Services

• Private label hotel reservation voice services
• Overflow and after-hours call handling – This allows a hotel or group of hotels to forward their telephone calls to Genares agents at times they cannot handle their calls.
• Genares call routing systems provide comprehensive reporting and tracking of both hotel reservation and non-reservation calls
• Genares Call Center is managed and staffed by professional hotel reservation agents 7 days a week.
• Genares Call Agents are trained to maximize reservations call conversions and rates.



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